I can’t enter the site, it doesn’t work. What to do?

Sometimes your site may become unavailable and it may not be displayed for you.

Here are the steps to help you see your site if it's a local issue:

- Clear your browser cache.
- Use a different browser.
- Use a different device / computer.
- Restart your modem or router.
- Disable all firewalls and anti-virus programs.
- Use Google's public DNS. A guide on how to use it is available at https://developers.google.com/speed/public-dns/docs/using.
- Check your website with online tools such as: http://downforeveryoneorjustme.com/
- Try to access the website through a proxy server: https://hide.me/en/proxy.

If none of the above steps helped you see your site, please contact us directly by sending a request to technical support or via chat in your account.

  • 66 Users Found This Useful
Was this answer helpful?

Related Articles

Cron task not working when installing Drupal

To create a cron task, follow these steps: 1. You need to create a cron task in Control Panel -...

Ping command and tracert (traceroute) how to use correctly?

The ping command is used to check the availability of network resources. Most often it is needed...

I see HTTP code 200 when debugging a site

If you see a '200 OK' code while debugging your site, it means that your site is working fine....

Help, I deleted the files.

Backups are automatically created weekly on the Premium plan and daily on the Business plan. You...

Where can I see the CPU logs of the processor?

Our hosting does not keep logs of CPU usage of the processor at the moment.When an account starts...